Terms and Conditions
We recommend cool wash and dry flat for all active items. Please follow instructions on the garment's care label.
We recommend dry clean only on all silk items and cool iron on the reverse. Please follow instructions on the garment's care label. All washed silk garments are unique, color variations and wear patterns may differ. This is a natural characteristic of the fabric. Fabric may mark easily or discolor if exposed to direct sunlight for extended periods of time.
RETURNS AND EXCHANGES
Returns are accepted within 30 days of receipt. If 30 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange. All items must be sent back to us within 30 days of receiving your order.
To be eligible for a return, your item must be unworn and in the same condition that you received it. It must be in the original packaging with tags. HOUSE of HÉROS reserves the right to deny a refund if the merchandise does not meet these policy requirements.
Original shipping costs will not be refunded.
Exchanges & Refunds
To request a return or exchange, please go to 'Exchanges & Returns' on the homepage and follow the steps to complete your return or exchange and receive your return shipping label.
Your refund will be processed and a credit will automatically be applied to your original method of payment. Please allow 10 to 14 days for processing your return.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
Products marked as 'Final Sale' cannot be returned or exchanged.
We offer complimentary worldwide shipping on all orders over $250. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
ORDERING AND SHIPPING
Free worldwide shipping on all orders over $250. We ship via UPS for domestic shipments and FedEx for international shipments. Taxes and duties are included on international shipments. Orders take up to three business days to ship from date order was placed. You will receive a shipping confirmation email with a tracking number.
LOST/STOLEN PACKAGES: HOUSE of HÉROS does not take responsibility for lost or missing packages that show successful delivery to the order address.
USE OF THIS WEBSITE
The contents of this Site are intended solely for personal, non-commercial use by the users of this site. You may not reproduce, publish, transmit, distribute, display, modify, sell or exploit in any way, in whole or in part, any of the contents of this Site.
Protecting your credit card information and offering you a secure shopping experience is important to us. We use the 256-bit Secure Socket Layer (SSL) protocol to protect the security of your online order information as it is transmitted to our server. SSL technology encrypts your information to protect it from being deciphered by anyone other than HOUSE of HÉROS.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org.
Prices shown on the Site are in US Dollars and are exclusive of taxes. If you are shipping within the USA, local sales tax will be charged on all orders where applicable.
Payment can be made via all major credit cards, including Visa, MasterCard, American Express, PayPal and Afterpay.