DM-Contact Us
Get in Touch
Email us at info@houseofheros.com — we respond within 1 to 2 business days. For returns, tracking, and sizing questions, most answers are one click below.
Before You Email
Get an Instant Answer
Most questions are answered immediately through these resources.
Returns & Exchanges
Start a free US return or exchange through the Loop portal. No email needed.
Start Now →
Size Guide
Interactive size finder, measurement chart, and fit notes by category.
Find Your Size →
Fabric Guide
Not sure what fabric a style uses? Eco Tech vs Soft Sculpt, explained.
Read the Guide →
FAQ
53 questions covering orders, shipping, sizing, returns, and more.
Browse FAQ →
What Can We Help With?
Common Enquiries
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01
Order Status & Tracking
A shipping confirmation with your UPS or FedEx tracking number is emailed once your order ships. Check the carrier's website directly. If it has been more than 3 business days since purchase with no shipping confirmation, email us with your order number.
Check email first -
02
Returns & Exchanges
All US returns and exchanges are handled through the Loop Returns portal — no email needed. Enter your order number and email, select your item, and receive a prepaid label instantly.
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03
Sizing & Fit Questions
The Size Guide includes an interactive finder, full measurement chart, and fit notes for every category. If you're still unsure after using the guide, email us your measurements and the specific style you're considering.
Try size guide first -
04
Damaged or Incorrect Items
Email info@houseofheros.com with your order number and photos of the item. Please report damaged items within 90 days of your order date — we cannot accept damage claims after this window.
Email with photos -
05
Press & Media
For press inquiries, editorial features, and media requests, email info@houseofheros.com with a brief overview of your publication and the nature of your request.
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06
Instructor & Affiliate Program
HÉROS partners with certified fitness instructors and qualified creators. Visit the Instructor Program page for eligibility details and to apply, or email us with questions.
See program page first
Quick Answers
Contact FAQ
We typically respond within 1 to 2 business days. Emails sent on weekends or holidays are addressed on the next business day. Including your order number in the subject line helps us respond faster.
No. All US domestic returns and exchanges are handled entirely through the Loop Returns portal — no email required. Go to heros.loopreturns.com, enter your order number and email, and receive a prepaid label instantly.
Email info@houseofheros.com with your order number and clear photos of the item within 90 days of your order date. We'll resolve it promptly. Damage claims cannot be accepted after 90 days.
No. Orders cannot be modified or cancelled once placed. If your order has not yet shipped, email us as quickly as possible and we will do our best to help — but we cannot guarantee changes can be made. Free exchanges are available within 30 days of fulfillment.
Your order number is in the confirmation email sent immediately after purchase. It begins with # and is also shown in your order history if you have a HÉROS account. Include it in any email to us for a faster response.
