HOLIDAY 2026
Holiday FAQ
Everything you need to know about shopping our once yearly sale and gifting this season.
What is the holiday return policy?
Full-price pieces purchased between November 10 and December 24, 2026 can be returned or exchanged until January 20, 2027. Sale pieces follow the sale policy below.
Are sale pieces returnable?
Sale pieces are exchange or store credit only and can't be returned for a refund. You're welcome to exchange for another size in the same style within 30 days of delivery. If your size isn't available, we'll issue store credit for the amount you paid.
Can I gift something from the sale?
Yes. Sale pieces can be exchanged for another size in the same style within 30 days of delivery, so we suggest gifting a size you're confident in.
What if my order has sale and full-price pieces?
Each piece follows its own policy. Full-price pieces can be returned or exchanged, and sale pieces can be exchanged or credited.
Can I use a discount code on sale pieces?
Sale pieces are already at their lowest price, so discount codes can't be applied to them. Codes still work on full-price pieces.
How do I start a return or exchange?
Visit heros.loopreturns.com and enter your order number and email. The portal shows which options are available for each piece and walks you through the rest.
Questions? Write to us at info@houseofheros.com.
