DM-Returns & Exchanges
Returns & Exchanges
Not sure it'll fit? Try it. Free US exchanges within 30 days.
Ready to start a return or exchange?
Start Your ReturnAt a Glance
US & International Returns
All US returns and exchanges are free. If it doesn't fit, swap it. If it's not right, return it. You have 30 days from fulfillment to decide — no rush, no risk.
| Policy | US Domestic | International |
|---|---|---|
| Return Window | 30 days from fulfillment | 30 days from fulfillment |
| Returns Accepted | ||
| Return Shipping Cost | FREE | $20 |
| Exchanges Accepted | — Not offered | |
| Original Shipping Refunded | — Non-refundable | — Non-refundable |
| Refund Method | Original payment method | Original payment method |
| Processing Time | 10–14 business days | 10–14 business days |
For the Hesitators
Unsure ABOUT Fit?
We offer free exchanges on all US orders. Order your size, try it on at home, and exchange if it's not right.
Free
US Exchange
30
Days to Decide
<2
Minutes to Start
Not sure which fabric you ordered? Read the Fabric Guide to understand what to expect before it arrives.
Before You Return
Eligibility Requirements
Items must be unworn and in original condition with the security tag attached and original packaging intact. Items showing signs of wear, deodorant, perfume, or washing are ineligible. HÉROS reserves the right to deny any return that fails inspection.
Returned within 30 days of fulfillment date. Orders fulfilled more than 30 days prior are not eligible.
Unworn and in original condition. No signs of wear, washing, or use.
Security tag still attached. Removal voids return eligibility.
Original packaging intact. Item must be returned in the original HÉROS packaging.
No deodorant, body makeup, or perfume. Items with stains, marks or odor will not be accepted.
No body odor or washing detergent. Washed or worn items are ineligible regardless of re-packaging.
Step by Step
How to Start a Return or Exchange
Start your return at heros.loopreturns.com. Enter your order number, select the item to return or exchange, and receive a prepaid label by email. Allow 10 to 14 business days from warehouse receipt for your refund.
Visit the Returns Portal
Go to heros.loopreturns.com and enter your order number and your email address or zip code used at checkout.
Select Your Item
Choose the item(s) to return or exchange and indicate your reason. For exchanges, select your preferred size.
Receive Your Label
A prepaid return label is emailed to you. US customers receive this at no cost. International customers will have a $20 fee deducted from their refund.
Pack & Ship
Repack securely in the original HÉROS packaging — both the shipping box and bag are designed to be reused. Attach the return label and drop off with the carrier.
Receive Your Refund
Allow 10 to 14 business days from warehouse receipt. You will receive a confirmation email once your refund has been applied to your original payment method.
Size or Color
Exchanges
Got the wrong size? Swap it. US exchanges are free and simple. Same style, different size — that's all it takes. One exchange per order, US domestic only.
What Can Be Exchanged
Same style, different size. US domestic orders only.
Different Style
Process a standard return and place a new order for the style you want. Style-to-style exchanges are not supported.
Exchange Limit
A maximum of one exchange per order is permitted.
International Orders
Exchanges are not available on international orders. Process a return and place a new order for the desired item.
Please Note
Non-Returnable Items
Final Sale items, Socks, Hats, and Gift Cards cannot be returned or exchanged under any circumstances. Damaged items reported after 90 days from purchase are also ineligible for return.
Final Sale Items
Any item marked "Final Sale" at time of purchase. No exceptions.
Socks
All sock styles excluded for hygiene reasons.
Hats
All hat styles are non-returnable and non-exchangeable.
Gift Cards
Gift cards cannot be returned, exchanged, or refunded.
Your Money Back
Refunds
Refunds are issued to your original payment method within 10 to 14 business days of warehouse receipt. Original shipping costs are not refunded. International returns have a $20 return shipping fee deducted from the refund total.
Processing Time
10 to 14 business days from warehouse receipt. A confirmation email is sent once processed.
Refund Method
Refunds are issued to your original payment method — credit card, debit card, PayPal, or Afterpay.
Original Shipping
Outbound shipping costs are non-refundable. Only the cost of the returned item(s) is credited.
International Fee
A $20 return shipping fee is deducted from international refund totals.
Late or Missing Refund
Check your bank account and credit card statement first — posting times vary. If 14 business days have passed since warehouse receipt, email info@houseofheros.com with your order number.
Quality Concerns
Damaged or Defective Items
Damaged or defective items must be reported within 90 days of your order date. Email info@houseofheros.com with photos and your order number. Damage reported after 90 days cannot be accepted for return or refund.
Reporting Window
Damage must be reported within 90 days of your original order date. Reports after this window cannot be accepted.
How to Report
Email info@houseofheros.com with your order number and clear photos of the damage or defect. Our team will advise on next steps.
Policy Integrity
Return Monitoring
House of HÉROS monitors return frequency to ensure purchases are for personal use. Accounts with excessive or repeated returns may be flagged. HÉROS reserves the right to refuse future orders at its discretion.
Frequency Monitoring
Return frequency is monitored to ensure purchases are made for personal use and not for commercial, professional, or fraudulent purposes.
Right to Refuse
Accounts with excessive or repeated returns inconsistent with normal personal use may be flagged. House of HÉROS reserves the right to refuse future orders at its discretion.
Frequently Asked
Returns FAQ
Visit heros.loopreturns.com, enter your order number and email, and follow the steps to receive your prepaid label. Both the HÉROS shipping box and bag are designed to be reused.
Items marked "Final Sale" at purchase cannot be returned. All other sale items may be returned within the standard 30-day window provided they meet eligibility requirements.
No. Exchanges are only available for the same style in a different size. Process a standard return and place a new order for the style you want.
Your item will be sent back to you if it didn't meet our requirements. If you believe the denial was an error, email info@houseofheros.com with your order number for review.
No. Combined returns are not permitted. Each order must be returned separately using its own prepaid label. Combined shipments may be rejected or delay your refund.
Visit heros.loopreturns.com to start your return. A $20 return shipping fee is deducted from your refund. Note that exchanges are not available on international orders.
Allow 10 to 14 business days from warehouse receipt. Your refund is credited to your original payment method and a confirmation email is sent once processed.
Email info@houseofheros.com with your order number and photos within 90 days of your order date. Damage reported after 90 days cannot be accepted.
Need Further Assistance?
We're Here to Help
Our team typically responds within 1–2 business days. Include your order number for faster resolution.
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