Domestic
US Shipping Rates
We offer free standard shipping on all US domestic orders of $200 or more. Orders under $200 ship at a flat $10 via UPS.
| Order Total | Rate | Carrier | Method |
|---|---|---|---|
| $200 and above | Free | UPS | Standard Ground |
| Under $200 | $10.00 | UPS | Standard Ground |
Worldwide
International Shipping
International orders ship via FedEx or UPS at a flat rate of $32. All applicable duties and taxes are included at checkout. There are no surprise fees charged at delivery. Orders process within 3 business days.
| Destination | Rate | Carrier | Duties & Taxes |
|---|---|---|---|
| All International Destinations | $32.00 | FedEx, UPS | Included |
Timeline
Processing & Handling
Orders ship within 3 business days of purchase, pending availability. Pre-Sale items are shipped on or around the date shown on the relevant product page. A shipping confirmation with a tracking number is emailed once dispatched. Orders cannot be modified or cancelled after placement.
Processing Time
Up to 3 business days from date of purchase, pending item availability. Weekend and holiday orders begin processing the next business day. Pre-Sale items ship on or around the date shown on the relevant product page. All orders ship in full.
Order Confirmation
An order confirmation email is sent immediately after purchase. This confirms payment only. It does not mean your order has shipped.
Shipping Confirmation
A separate shipping confirmation email with your UPS or FedEx tracking number is sent once your order is dispatched.
Changes & Cancellations
We cannot accept changes or cancellations once an order has been placed. Please review all items, addresses, and shipping details carefully before completing checkout.
Limited Releases
Pre-Sale Orders
Pre-sale items ship on the date listed on the product page. Orders containing both in-stock and pre-sale items ship together when the pre-sale item is ready. Place in-stock items in a separate order to receive them sooner.
Ship Date
Each pre-sale item's estimated ship date is listed on its product page. Dates are subject to change, and updates will be communicated by email.
Mixed Orders
If your order contains both in-stock and pre-sale items, everything ships together once the pre-sale item is available. For faster delivery of in-stock items, place them in a separate order at checkout.
Delivery Issues
Lost or Stolen Packages
House of HÉROS is not responsible for packages showing confirmed delivery to the address provided at checkout. Contact UPS (domestic) or FedEx (international) with your tracking number to open a claim. Email info@houseofheros.com if the issue remains unresolved.
Confirmed Delivery
Once a carrier confirms successful delivery to the shipping address on file, the package is considered received. HÉROS is not responsible for packages lost or stolen after confirmed delivery.
Steps to Take
1. Check with neighbors or building management.
2. Contact UPS (domestic) or FedEx (international) with your tracking number to open a missing package claim.
3. If unresolved, email info@houseofheros.com with your order number.
Frequently Asked
Shipping FAQ
Free shipping applies automatically to any US order of $200 or more before taxes, with no code needed. Most sets, the Unitard, and any two-piece order already qualify. If you're close to the threshold, adding a second piece is the simplest way to cross it.
Any coordinated set ships free, and sets start at $200. Two leggings also clear the threshold. If you're buying a single piece, pairing it with a second legging or a top is the most reliable way to reach free shipping.
Check with neighbors or your building's front desk first, then contact UPS or FedEx with your tracking number to open a claim. If still unresolved, email info@houseofheros.com with your order number.
No. All duties and taxes are included in the $32 international flat rate collected at checkout. No additional charges are applied at the time of delivery.
No. Orders cannot be modified once placed, including shipping address changes. Please double-check all details before completing checkout.
Each pre-sale item lists its expected ship date on the product page. Mixed orders ship together when the pre-sale item is ready. Place in-stock items in a separate order if you need them sooner.
We ship to PO Box, APO, FPO, and DPO addresses, but cannot issue return labels for these address types. Use a standard street address for the smoothest experience.
No. Original outbound shipping is non-refundable. US return shipping is complimentary. International returns carry a $20 return fee deducted from your refund.
