EXCHANGES & RETURNS
Returns for both US domestic and international orders are accepted within 30 days of fulfillment. If 30 days have gone by since your order was fulfilled, unfortunately we cannot offer you a refund or exchange.
We offer free returns and exchanges on all US orders. All international returns are subject to a $12 return shipping fee, which will be deducted from your refund.
To be eligible for a return, your item(s) must be unworn and in the same condition that you received it. Item(s) must be in the original packaging with the security tag still attached. Your item(s) must not be marked with deodorant, body makeup, or smell of body odor, perfume or washing detergent. HOUSE of HÉROS reserves the right to deny a refund if the merchandise does not meet these policy requirements.
Please note that exchanges can only be applied to the same style. If you wish to exchange for a different style from your original order, then please simply process a return and then place a new order for your desired style(s). We do not allow for more than 1 exchange per order.
Combined returns are prohibited.
Please note, any damaged item outside of a 90 day return window cannot be returned or refunded.
Original shipping costs will not be refunded.
Exchanges & Returns
To process a return or exchange, please click on the below button and follow the steps to complete your return or exchange and receive your return shipping label. Please note that both our HÉROS shipping box and HÉROS shipping bag are reusable.
Your refund will be processed, and a credit will automatically be applied to your original method of payment, providing your item(s) meet our policy requirements. Please allow 10 to 14 days for processing your return, from the date your package is received by our warehouse.
We do not offer exchanges on international orders.
Sale items
Products marked as 'Final Sale' cannot be returned or exchanged. Socks, Hats and Gift Cards are not eligible for exchange or return.
